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|Name:||Happy Little Hippos Pty Ltd|
We will endeavour to have your order dispatched within 2 - 3 business days. For a guide on how long delivery will take from the day your order is placed , until you receive the goods, see below.
Sydney: 1 - 4 business days
NSW Country, Canberra: 2 - 5 business days
Brisbane, Melbourne, remote VIC: 2 - 6 business dasy
Adelaide, QLD (ex Brisbane): 3 - 7 business days
Perth, Hobart, Darwin, Launceston: 4 - 8 business days
Other interstate locations: up to 14 business days (depending on location)
If your order does not arrive at the delivery address within the above estimated timeframe, we will refund the delivery fee paid (Australia-wide only). Conditions apply.*
If you would like your parcel dispatched on the same business day, please email us at firstname.lastname@example.org and we will do our best to meet your request. However, please note that this is not always possible.
There may be occasions whereby an item you have ordered may take longer to be delivered due to the size of the item, the destination, out of stock items or other unforeseen circumstances. In these instances, we will contact you as soon as possible after your order is placed to confirm an expected delivery timeframe. If you are not satisfied with this timeframe, you are entitled to cancel your order and receive a full refund.
* We observe all NSW public holidays.
* The delivery times exclude any custom made products. Allow up to 14 business days to receive your custom made items.
|NZ (Zone A)||Asia/Pacific (Zone B)||USA / Canada / Middle East (Zone C)||Rest of World (Zone D)|
|Up to 250g||$7.00||$8.15||$9.30||$11.00|
|Over 250g up to 500g||$10.70||$13.00||$15.30||$18.70|
|Over 500g up to 750g||$14.40||$17.85||$21.30||$26.40|
|Over 750g up to 1000g||$18.10||$22.70||$27.30||$34.10|
|Over 1000g up to 1250g||$21.80||$27.55||$33.30||$41.80|
|Over 1250g up to 1500g||$25.50||$32.40||$39.30||$49.50|
|Over 1500g up to 1750g||$29.20||$37.25||$45.30||$57.20|
|Over 1750g up to 2000g||$32.90||$42.10||$51.30||$64.90|
|Extra 500g or part thereof||$3.90||$5.05||$7.25||$9.65|
At Happy Little Hippos, we will return or exchange unsuitable items FREE OF CHARGE (Australia ONLY).
Items must be unused, in original packaging and returned within 30 days of purchase. We reserve the right to refuse a product that does not meet these
We do not accept returns or exchanges on 'sale' items.
If you need to return or exchange an item, please contact our customer service team:
Tel: 02 9802 2333.
Once we receive your returned goods, a refund or exchange will be processed subject to the requirements noted above.
For international orders, the return or exchange of unwanted items is at your own cost.
If you have received an item that is faulty or has been damaged in transit, please email us immediately at email@example.com. Each case is assessed on an individual basis.