Take 30% OFF all babies & childrens fashion. Use code HAPPY30 upon checkout.

Customer Service

 

Trading hours

Our store is open online 24 hours a day. Our business hours are Monday to Friday between 9am and 4pm. If you need to contact us outside these hours, please send us an email to info@happylittlehippos.com.au

We regularly check email and will respond to your query within 24 hours (excluding weekend and NSW public holidays).

Placing your order

Orders may be placed in one of the following ways:

Payment Options

We accept the following payment options:

  • Mastercard;
  • Visa;
  • American Express;
  • PayPal;
  • Cheque (Please make all cheques payable to "Happy Little Hippos");
  • Direct Deposit (see below); or
  • Lay By (see below).

If you choose to pay via cheque, direct debit or lay by, please email your order to info@happylittlehippos.com.au or call us on +61 2 9802 2333. Goods will be dispatched as soon as your funds have cleared.

Direct Deposit

When making direct deposit payments into our bank account, please include your surname in the reference field. Our bank details are:

Name: Happy Little Hippos Pty Ltd
Bank: nab
BSB: 082-798
Account number: 86-026-7792


Lay By

If you wish to place your order on lay by, please email your order to info@happylittlehippos.com.au or call us on +61 2 9802 2333. Our lay by policy is as follows:

Pay 25% (or more) of the total order now and the item is held for 60 days. The balance must be paid in full within 60 days or the order will be cancelled. The order is posted once the balance is paid in full.

Lay by payments may be made in any one of the payment options listed above.

Gift wrap

If you have purchased an item for someone as a gift, we can giftwrap your order and include a personalised message of your choice. The charge for this service is $5. Please include your message in the comments field at checkout.

If you would like to include a message for the recipient but do not wish your item to be giftwrapped, we can add a personalised message to your order free of charge. Please include your message in the comments field at checkout.

Please note, not all items can be giftwrapped due to size restrictions. Please read product descriptions carefully to see whether this applies to your order.

Delivery within Australia

Orders are delivered via Australia Post eparcel or though a courier service. All parcels sent through eparcel will require a signature on delivery. If you prefer for your parcel to be left at the door or domewhere safe, please indicate this in the comments box during checkout.

 

Freight charges are as follows:

Less than $150 - $6.95
More than $150 - FREE

All orders placed by 12 noon will be dispatched the same business day (excludes NSW public holidays). Please note that orders placed after 12 noon on Thursday will be dispatched on the following Monday (excludes NSW public holidays).

 

If you have missed the 12 noon deadline and would still like your parcel dispatched on the same business day, please email us at info@happylittlehippos.com.au and we will do our best to try to fill your order. However, please note that this is not always possible.

 Below are estimated delivery times for items ordered by 12 noon:

Sydney - Next business day
NSW Country and Canberra - 1-3 business days
Brisbane and Melbourne - Second business day
Adelaide - 3 business days
Perth, Hobart, Launceston - 4-5 business days
Other interstate locations - 3-7 business days (depending on location)

International orders

All international orders are sent by Australia Post Air Mail. Delivery is usually 3-5 business days depending on the destination. For more specific delivery times, please refer to the Australia Post website www.auspost.com.au/international/

Orders received from non Australian residents are exempt from GST (10% in Australia). Your order total will be re-calculated during checkout once you input your mailing address. If you are an account holder, once you log in, you will be able to view all products at the ex GST sales price.

Please note that due to the size of certain products, we are not able to offer international delivery on all items. Please refer to the product description of the item you wish to purchase.

The rate for international deliveries is as follows:

  NZ (Zone A) Asia/Pacific (Zone B) USA / Canada / Middle East (Zone C) Rest of World (Zone D)
Up to 250g $7.00 $8.15 $9.30 $11.00
Over 250g up to 500g $10.70 $13.00 $15.30 $18.70
Over 500g up to 750g $14.40 $17.85 $21.30 $26.40
Over 750g up to 1000g $18.10 $22.70 $27.30 $34.10
Over 1000g up to 1250g $21.80 $27.55 $33.30 $41.80
Over 1250g up to 1500g $25.50 $32.40 $39.30 $49.50
Over 1500g up to 1750g $29.20 $37.25 $45.30 $57.20
Over 1750g up to 2000g $32.90 $42.10 $51.30 $64.90
Extra 500g or part thereof $3.90 $5.05 $7.25 $9.65
*Rates are in AUD$

Returns and Exchanges

At Happy Little Hippos, we are confident in the quality of all products that leave our store. However, if you have received an item that is damaged or faulty, please inform us via email at info@happylittlehippos.com.au as soon as you receive your goods. We will happily exchange your item if a claim has been made within 30 days of receipt of goods. You will not be charged for postage on damaged or faulty products.

If you have changed your mind about a purchase, you may exchange the product for something more suitable or return the product for a full refund. Postage for 'change of mind' exchanges and returns is the responsibility of the customer. Items will only be exchanged or returned if the product has not been opened, worn or used and the packaging has not been damaged. All exchanges and returns claims should be made via email within 30 days of receipt of goods.

Orders are usually dispatched within 24 hours, however, there may be occasions whereby an item you have ordered may take longer to be delivered due to the size of the item, the destination, out of stock items or other unforeseen circumstances. In these instances, we will contact you as soon as possible after your order is placed to confirm an expected delivery timeframe. If you are not satisfied with this timeframe, you are entitled to cancel your order and receive a full refund.

Updating Account Information

If you wish to update your account information (for example delivery address), you can do so by logging into your account.

Viewing Orders

In order to view all past orders, please log into you account and click on 'orders'.
 

Shop by brand