Need Help? 1300 309 677 or email@example.com
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Our store is open online 24 hours a day. Our business hours are Monday to Friday between 9.30am and 2.30pm. If you need to contact us outside these times, please send us an email to firstname.lastname@example.org
We regularly check email and will respond to your query within 24 hours (excluding weekends and NSW public holidays).
Orders may be placed in one of the following ways:
We accept the following payment options:
If you choose to pay via cheque, direct debit or lay by, please email your order to email@example.com or call us on 1300 309 677. Goods will be dispatched as soon as your funds have cleared.
When making direct deposit payments into our bank account, please include your surname in the reference field. Our bank details are:
|Name:||Happy Little Hippos Pty Ltd|
If you wish to place your order on lay by, please email your order to firstname.lastname@example.org or call us on 1300 309 677. Our lay by policy is as follows:
Pay 25% (or more) of the total order now and the item is held for 30 days. The balance must be paid in full within 30 days or the order will be cancelled. The order is posted once the balance is paid in full. We do not accept lay by on sale items.
Lay by payments may be made in any one of the payment options listed above.
If you have purchased an item for someone as a gift, we can giftwrap your order and include a personalised message of your choice. The charge for this service is $5.00.
If you would like to include a message for the recipient but do not wish your item to be giftwrapped, we can add a personalised message to your order free of charge. Please include your message in the comments field at checkout.
Please note, not all items can be giftwrapped due to size restrictions. Please read product descriptions carefully to see whether this applies to your order.
Happy Little Hippos is proud to offer a flat rate delivery fee of $8.95. Orders over $200 are delivered FREE of charge (some brand exclusions apply as per product descriptions).
Orders are delivered via Australia Post eParcel or though a courier service. A tracking number is provided at the point of dispatch, to track the whereabouts of your parcel.
All parcels sent through eParcel will require a signature on delivery. If you prefer for your parcel to be left at the door or somewhere safe, please indicate this in the comments box upon checkout.
We will endeavour to have your order dispatched within 2 - 3 business days. For a guide on how long delivery will take from the day your order is placed , until you receive the goods, see below.
Sydney: 1 - 4 business days
NSW Country, Canberra: 2 - 5 business days
Brisbane, Melbourne, remote VIC: 2 - 6 business days
Adelaide, QLD (ex Brisbane): 3 - 7 business days
Perth, Hobart, Darwin, Launceston: 4 - 8 business days
Other interstate locations: up to 14 business days (depending on location)
If your order is urgent, please email us at email@example.com and we will do our best to meet your needs.
There may be occasions whereby an item you have ordered may take longer to be delivered due to the size of the item, the destination, out of stock items or other unforeseen circumstances. In these instances, we will contact you as soon as possible after your order is placed to confirm an expected delivery timeframe. If you are not satisfied with this timeframe, you are entitled to cancel your order and receive a full refund.
We observe all NSW public holidays.
Delivery times exclude any custom made products. Allow up to 14 business days to receive your custom made items.
We no longer deliver to destinations outside of Australia. However, we do accept orders from non Australian residents to addresses within Australia.
Orders received from non Australian residents are exempt from GST (10% in Australia). Your order total will be re-calculated during checkout once you input your mailing address. If you are an account holder, once you log in, you will be able to view all products at the ex GST sales price.
Returns and Exchanges - Unsuitable Items
If you are not satisfied with any products you receive, you may return them to us for an exchange or refund.
Items must be unused, in original packaging and returned within 30 days of purchase. We reserve the right to refuse a product that does not meet these
We do not accept returns or exchanges on 'sale' items.
If you need to return or exchange an item, please contact our customer service team:
Tel: 1300 309 677
Once we receive your returned goods, a refund or exchange will be processed subject to the requirements noted above.
If you wish to update your account information (for example delivery address), you can do so by logging into your account.
In order to view all past orders, please log into you account and click on 'orders'.